Overview
You may request a return within 7 days of receiving your order. After 7 days have passed since delivery, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Digital products
Downloadable/digital products cannot be returned once the download link has been issued, as access has already been granted. If a digital product is faulty, corrupted, or not as described, contact us and we will resolve it – with a replacement file or a refund.
Return shipping
For physical products, the buyer is responsible for the cost of return shipping, except where the item arrived damaged, defective, or different from what was ordered – in that case, we cover the return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method (or, for Cash on Delivery orders, by bKash/Nagad transfer) within a reasonable time after approval.
Marketplace vendors
BigBaa is a marketplace – some products are sold directly by BigBaa, and others by independent vendors using our platform. This policy applies to all orders placed through BigBaa regardless of which vendor fulfils them; BigBaa coordinates the return on your behalf.
Non-returnable items
- Digital/downloadable products (once delivered)
- Gift cards
- Items returned without their original packaging or in used/damaged condition through no fault of ours
Need help?
To start a return, please contact us with your order number and the reason for the return.